Shipping & Delivery

Flowers Canada offers fresh flowers, plants and gifts for all occasions. Our gifts are either hand delivered by a florist or shipped in a gift box. Please note that select flowers, plants and specialty gifts are shipped in a box and delivered by an overnight national courier. Same day delivery is only available for items delivered by our partner florists.

  • Introduction
    The FLOWERS CANADA family of brands, recognizes and respects the importance of maintaining the privacy of our customers, registered members, gift recipients and users, and has established this Privacy Policy as a result. The purpose of this Privacy Policy is to inform you of: the personal information we may collect from you when you visit our Website, respond to our emails, place orders via mail or fax, use our mobile applications, place orders through social media applications (such as our Facebook App), otherwise contact us via telephone, text (SMS, MMS), email, fax or mail (collectively, our "Service"), why we gather information from you, how we collect it, how we use it (including with whom we may share it), and the choices you have regarding our use of, and your access to and correction of, personal information you have provided. This Privacy Policy is part of the Terms of Use , which governs your use of our website located at www.flowerscanada.com as well as the website of our Affiliated Brands linked to this Privacy Policy (the "Website") and the Service. The Service is operated by FCG Flowers Canada INC (the "Company"). This Privacy Policy does not cover information you provide to our Company-owned or franchised retail stores. Please Note: You must be 18 years or older and the age of majority in your place of residence to use, subscribe or register as a member (or 21 years or older in the event that you place a request for transmission of an order for a product containing alcohol). The Service is a general audience site and we do not knowingly collect, maintain or disclose personal information from or about children under 13 years of age.
  • Why Do We Gather Information?
    The Company and the Service gathers personal information mainly to communicate with you and to process your orders, but also to help improve our products and customer service, to provide an enhanced and more personalized shopping experience and to inform you, and your gift and message recipients, of special offers and discounts from the FLOWERS CANADA family of brands, Company Affiliates (as that term is defined below and in our Terms of Use) and selected third parties. For individuals in the European Union (“EU”), our processing (i.e. use) of your personal data is justified on the following legal bases: the processing is necessary to perform a contract with you or take steps to enter into a contract at your request; the processing is necessary for us to comply with a relevant legal obligation; the processing is in our legitimate interests, subject to your interests and fundamental rights, and notably our legitimate interest in using applicable data to conduct and develop our business activities; or you have consented to the processing.
  • What Information Do We Gather?
    Depending on how you interact with us, we collect some or all of the following types of information: your name, address, telephone number, email address, user ID and contact information, billing information (credit/debit card number, expiration date, CVV code, alternate or additional billing information and billing address), gender and birth date, if you choose, or are otherwise required to, enter such information, and interests, products purchased and occasion type (for example, Mother's Day), any promotion or gift card code and related information (for example, if you are claiming frequent flyer miles), Message and gift recipients' names, addresses, telephone numbers and email addresses, device information - information about your mobile device, including platform information, user identification number and device location, application information - application information, including which of your applications are used, how your applications are used and the duration of use of your applications, network information – network information, including IP address, network carrier and country code, browsing information, such as how you interact with the Services; and other information you provide to us, including User Submissions (defined in the Terms of Use ).
  • How Do We Collect Information From You?
    A. In general. We collect information through our Website, emails, mail, fax, telephone, mobile devices and applications and social media applications (such as our Facebook App) including when you: visit our Website and use our Service, place an order, participate in our forums, surveys, contests, sweepstakes, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, and membership registrations, and engage in other activities, services, products and resources we make accessible to our customers, members or users. The information may be provided directly to us by you when placing an order or participating in a survey, etc. , or, as is true of most websites, we gather certain information automatically. This information may include internet protocol (IP) addresses, browser type, device information, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends and administer the Website. This information may be collected by us even if an order, registration, or other process is started but not completed or is otherwise cancelled. B. How we use "Cookies" and "Action Tags." A "cookie" is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer, user or Member and to provide certain features to you. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of the Services, such as the shopping basket, may not function properly. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html We have relationships with third parties who may collect or receive information directly from the cookies placed by our Service on your computer to assist in analyzing our business and customers. Our Service may also use a common web technology called "action tags" (also called single pixel gifs or web beacons) to track purchase, usage and other web activity information. Action tags may be used to provide data to third parties for tracking purposes. In addition, third parties may set their own cookies and tags through our Service (such as through interest-based advertising, described below). We do not control such third parties or their privacy practices. If you do not want third parties to be able to use such methods, you should modify your browser settings to limit such access. C. Interest-based advertising. Our Services. We collect data from you for use in interest-based advertising when you use our Service. Other companies may serve interest-based advertisements on our Service. We comply with the Self-Regulatory Principles for Online Behavioral Advertising as administered by the Digital Advertising Alliance ( aboutads.info). Other Services. Advertisements for our products and services may appear on third party websites around the Internet. Some websites and services deliver these advertisements based upon data that has been previously collected about your past behavior online. For example, if you have viewed websites about gift baskets, these websites or services may display to you an advertisement for our gift baskets. This kind of targeted advertising is sometimes called interest-based or online behavioral advertising. It is generally not based upon your personal information (such as your name or email address), but rather, upon your online activities. We do not control such third party websites or services on which these advertisements appear. Further, we do not control how they collect and use data about your online activities. Consent. You may opt-out of being tracked online by certain companies who are listed at www.aboutads.info/choices/ OR www.networkadvertising.org/managing/opt_out.asp and may also learn more about online behavioral advertising at such websites. If you opt-out, you will still receive generic advertisements, but they will not be delivered to you by such companies from whom you have opted out based upon your behavioral data possessed by the companies from whom you have opted-out. This process relies upon an opt-out cookie, for each browser and each device, so if you delete your cookies or use a different computer, you will have to repeat this process. We do not respond to or honor "do not track" (a/k/a DNT) signals or similar mechanisms transmitted by web browsers. D. Push Notifications. As a user who has downloaded our Company’s mobile application, we may from time-to-time send you push notifications to your device in order to communicate with you and advise you of current offers and promotions. To ensure that you receive timely notification of such communications and promotions, we need to collect certain information from your device as indicated above. If at any time you do not wish to receive these types of communications, you may turn them off at the device level. E. Mobile Analytics. We use mobile analytics software to allow us to better understand the functionality of our Company’s mobile application on your device. This software may record information such as how often you use the application, the events that occur within the application, usage, performance data, and the source from which the application was downloaded. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
  • How We Use/share The Information We Collect
    We use information we collect to communicate with you, to process your orders, to improve our products and services (such as by responding to your feedback), to conduct research (such as statistics on favorite -- i.e., most ordered -- products), to provide an enhanced and more personalized shopping experience (for instance, to provide event reminders, such as birthdays), to inform you and your gift recipients of offers and discounts from the FLOWERS CANADA family of brands and Company Affiliates, and to enable you to receive credits for purchases under loyalty or buying programs which you have joined. We may also use your information, as necessary or appropriate in our view, to operate the Service, process orders or registrations, to conduct promotions, contests, and sweepstakes you participate in. We may combine information we receive from you via our Service with information from our Affiliates and third parties. We use the combined information to enhance and personalize your shopping experience with us (for example, by keeping your profile up-to-date) and to communicate with you in accordance with this Privacy Policy. In addition, as provided below, the Company may use or share your data with both affiliated and unrelated third parties, for the purposes so identified. A. Affiliate Data Sharing. We may provide your information to our Company Affiliates for use in connection with their businesses, including sending you offers and promotions. However, in connection with information collected under this Privacy Policy, they are required to comply with this Privacy Policy. "Affiliates" are persons or entities directly or indirectly controlling, controlled by, or under common control with, or in the same corporate family as, FCG Flowers Canada INC. B. Sharing with Others. We may also share your information with our subcontractors, agents, consultants, financial institutions, credit/debit card payment processors, business partners, vendors and service providers, but we generally only authorize them to use such information for our benefit, for instance, to process your order and to better communicate and provide appropriate offers to you and your gift recipient. In addition, we may make such information (except for credit/debit card numbers, expiration dates and CVV codes, unless you consent otherwise), including aggregated information, available to selected third parties including, but not limited to, those who share or rent information for direct marketing purposes. We may use your information to match it with other public and private data sources (such as the U.S. Postal Service and publicly available consumer data warehouses) or the records of our business partners solely to enhance our records and keep them current (such as by updating your profile with a new address, interests, and the like). We also may work with other third parties who also possess your information in order to engage in advertising and other promotional services, for example, to enhance one or both of our advertising or promotional endeavors. D. Change of Business. We may transfer your information in connection with the sale, lease, license, assignment (of part, or all, of our business), acquisition, merger, reorganization or change of control of the Company, our Affiliates, or the division responsible for the Service with which your information is associated, or as part of a bankruptcy proceeding. E. For Legal Purposes. In certain situations, we may be required to disclose personal data in response to lawful requests from public authorities, including to comply with national security or law enforcement requirements. We reserve the right to disclose information we collect from you, or that you provide to us, as required by law, in response to legal process and law enforcement requests, when we believe, in good faith, that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, respond to a government request, and to protect the rights or property of the Company, its Affiliates, users, customers, recipients, Members, Sponsors, Providers, Licensors, Merchants and Associates (as these terms are defined in the Terms of Use ). F. Social Media Please note that any personal information you reveal or post on one of our public forums (as defined in the Terms of Use ), such as a message board, chat room, blog, discussion group, folder, survey, contest, sweepstakes, user review and rate forum, and all User Submissions, are not protected by this Privacy Policy and may be collected, shared and used by us, and with third parties, including to contact you. Information you provide or post on our public forums, you disclose at your own risk. G . Sharing data with promotional partners, from time to time with customer consent we share information collected but not limited to via email, SMS, Social Media channels.
  • Where We Store Your Information
    Our Service is operated in the Canada. If you are located outside of Canada , please be aware that any information you provide to us may be transferred to, and stored in, the Canada . By using the Service or otherwise providing us with information, you hereby consent to this transfer. At times, for orders originating within the US, EU or UK or being delivered to the EU or UK, we may use third parties located within the EU or UK to process such orders. In so doing, we take steps to ensure those entities will process your information in a manner consistent with this Privacy Policy. Although personal information collected by us through the Service will be used by us in accordance with this Privacy Policy, laws generally applicable to the protection of personal data in the U.S. may not be as stringent as those in other countries.
  • Where Can You Deliver?
    Flowers Canada delivers nationwide across Canada and the United States. If we do not have a Flowers Canada retail store or partner florist in your selected delivery area, you will be notified.
  • What Do You Charge For Delivery?
    A delivery fee of $14.99 applies when the item purchased is delivered in a gift box via overnight national courier. A service fee of $14.99 is applied if your order is filled by one of our partner florists. This fee covers their cost of labour and delivery.
  • What If There Is No Florist Available In My Selected Delivery Area?
    If we have a verified address for the recipient we can offer you a drop ship option via overnight national courier. In this case, the overnight national courier. will deliver a similar product to your intended recipient on the next available delivery date at no additional cost to you. If overnight national courier cannot deliver to your selected delivery area we will have to cancel and refund your order.
  • Can You Deliver Outside Of Canada And The United States?
    Yes! For more information call our customer service department.
  • Do You Offer Same Day Delivery?
    Absolutely! Orders placed as late as 12:00 PM in the recipient’s time zone are eligible for same day delivery.
  • Do You Have Any Delivery Restrictions?
    We are unable to deliver to recipients in Intensive Care Units (ICU) or Critical Care Units (CCU) because most hospitals do not allow it. If your intended recipient is in a hospital ICU or CCU we will hold the order until they are moved to a regular room and is able to receive flowers. A fresh bouquet will be delivered as soon as possible. Additionally, we cannot deliver to cruise ships, airport terminals, train stations, post office (P.O.) boxes, and some RR regions. We may also have limited access to college and university campuses depending on the institution’s policies.
  • Do You Deliver To Military Installations?
    Due to the perishable nature of our products and the security policies of many military installations, we are unable to deliver to military installations.
  • Can I Specify A Delivery Time For My Order?
    You may select your preferred delivery date but we do not guarantee delivery times. Our deliveries are made between the hours of 9:00 AM and 7:00 PM to residences and 9:00 AM and 5:00PM to businesses in the recipient’s time zone. Delivery times during peak seasons are extended until 9:00 PM in the recipient’s time zone. If we are given a 24 hour notice we can arrange for a timed delivery at a premium rate of $14.99 - this can only be arranged via telephone.
  • What If My Intended Recipient Is Not Available At The Time Of Delivery?
    If the recipient is not available at the delivery address specified we will typically leave the order with a neighbour or, if possible, in a safe place at the delivery address. Alternatively, we may attempt re-delivery later in the day. If this is not feasible or the recipient is unavailable when a later delivery is attempted we will leave a calling card on their door explaining what has happened. This card will provide the recipient with our contact information so they can call us and arrange for collection or re-delivery of their gift. Due to the fresh nature of our products, we cannot be held responsible for failed delivery attempts because your intended recipient is unavailable. After 24 hours of failed delivery attempts and/or lack of contact from the intended recipient items will be returned to the respective shipping location and you will be notified.