PRIVACY & SECURITY
- the personal information we may collect from you when you visit our Web Site, respond to our emails, place orders via mail or fax, use our mobile applications, place orders through social media applications (such as our Facebook App) or otherwise contact us via telephone, email, fax or mail (collectively, our"Services"),
- why we gather information from you,
- how we collect it,
- how we use it, and
Flowers Canada (www.flowerscanada.com) makes browsing and shopping easy, convenient, and safe. Any private information submitted to us (including credit card numbers, names, addresses, and telephone numbers) is encrypted using SSL (secure socket layer) technology ensuring that private information cannot be read as it crosses the Internet. Flowers Canada (www.flowerscanada.com) does not store any credit card information on our website, so your billing information is not accessible by others. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and Flowers Canada (www.flowerscanada.com), and Flowers Canada (www.flowerscanada.com) and you, will be free from unauthorized access by third parties, such as hackers.
Flowers Canada (www.flowerscanada.com) is intended for the use of adults 18 years or older. You are not permitted to use the website if you are under the age of 18. By using the website, you agree to provide us with accurate information concerning your age or identity if we request it. You also agree not to assist children under the age of 18 in accessing the Flowers Canada website or to attempt to contact children under 18 through the website.
Use of Email Addresses
Flowers Canada (www.flowerscanada.com) will use customer email addresses for periodic communications. For example, we may contact you about feedback on your experience with us, or provide you with promotional offers. Opt-Out: Flowers Canada provides the option to remove your information from our database at any time.
Third Party Tracking
We use Google Analytics, Google AdWords Conversion tracker, and other Google services that place cookies on a browser across the website. These cookies help us increase the website's effectiveness for our visitors. These cookies are set and read by Google. To opt out of Google tracking, please visit Google's Ads Settings.We also use Google AdWords remarketing to market our site across the web. We place a cookie on your browser, and then based on your past site visit, Google reads this cookie and may serve our ad on one of their 3rd party sites in their advertising network. You may opt out of this ad serving on Google's opt out page. If you are concerned about 3rd party cookies served by networks, you should also visit the Network Advertising Initiative opt-out page.
Purchasing from Flowers Canada (www.flowerscanada.com) requires a valid credit card.
Why do we gather information?
Flowers Canada (www.flowerscanada.com) gathers personal information to help improve our products and customer service, to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience.
What information do we gather?
We collect information through our Web Site, emails, mail, fax, telephone, mobile applications and social media applications including when you:
- place an order,
- participate in our forums, surveys, contests, sweepstakes, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, and membership registrations, and
- engage in other activities, services, products and resources we make accessible to our customers, members or users.
Depending on how you are interact with us, we collect some or all of the following types of information:
- your name, address, telephone number, email address,
- billing information (credit/debit card number, expiration date, alternate or additional billing information and billing address),
- gender and birth date, if you choose, or are otherwise required to, enter such information,
- products purchased and occasion type (for example, Mother's Day),
- any promotion or gift card code and related information
- Message and gift recipients' names, addresses, telephone numbers and email addresses, and
Information you provide to us may be collected by us even if an order, registration, or other process is started but not completed or otherwise cancelled. Members may also add to their Address Book the name, address and telephone number of friends or other persons to whom they may wish to send gifts or expressions. Other Members do not have the right to view and edit your Address Book entries.
How we use the information we collect
We use information we collect to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience, to inform you and your gift and message recipients of offers and discounts from Flowers Canada (www.flowerscanada.com) and our affiliated brands and to enable you to receive credits for purchases under loyalty or buying programs which you have joined. In addition, we may make such information (except for credit/debit card number and expiration date, unless you consent otherwise), including aggregated information, available to selected third parties including, but not limited to, those who share or rent information for direct marketing purposes.
However, without your consent, we do not make your or your gift or message recipients' email addresses, available to "third parties" (as that term is defined and limited below). For example, we may make your postal address available to third parties for marketing purposes, however we would not share your email address without your consent. In addition, you may instruct that other personal information about you or your message or gift recipients' that you have provided to us not be shared with third parties by following the instructions in How to Limit the Use of Personal Information, below.
Our Affiliates, subcontractors, and agents, and any successors or assignees to our business (if we ever sell, lease, license or assign some or all of our business), are not considered to be third parties under this Policy. We may provide your information to our Affiliates for use in connection with their businesses, including sending you offers and promotions. However, in connection with information collected under this Policy, they are required to comply with this Policy. "Affiliates" are persons or entities directly or indirectly controlling, controlled by, or under common control with, or in the same corporate family as Flowers Canada (www.flowerscanada.com).
Links to Other Services
Security and Passwords
If you place an order on our Web site, it encrypts the credit/debit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the Web Site is viewed using Microsoft IE, Google Chrome, Mozilla Firefox, and Apple Safari browsers. However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of information we receive.
Portions of the Services (such as our Member registration and Address Book) may require registration and log-in processes in which you will select a user ID and password (collectively, the "Password"). Passwords provided to you by us are the confidential property of Flowers Canada (www.flowerscanada.com) and may be used by you solely for your individual use of the Services (and otherwise as specified by us). You are responsible for maintaining the confidentiality of any Password and for all activities that occur using your Password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your Password or accounts. We may provide you with the ability to log into our Services using a social media account, such as Facebook Connect. We do not control the activities of such social media services and have no control over the data they collect or their privacy practices. You should review their privacy practices before using any such social media service.
How to Limit the Use of Personal Information
We want to communicate with you only to the extent you want to hear from us. If you prefer not to have personal information collected from you via the Services shared with third parties, or to set your preferences concerning promotional communications, please follow the directions below.
From Third Parties
We do not share email addresses you provide with third parties without your consent. In addition, if you prefer that other personal information provided by you not be shared with third parties, please let us know by contacting us as described below and identify the personal information that you would prefer not to be shared. Your instructions will be processed as soon as reasonably practicable and in accordance with law.
Customer Satisfaction DepartmentFlowers Canada
North York, ON, M6b 1p8
Your Consent and Changes to this Policy